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General Terms and Conditions (Version 1 from 02/17/2022)


for the online shop

by Sarli of Switzerland by Sarah Schilling



1. Applicability and Scope


The following general terms and conditions (hereinafter referred to as "GTC") apply to all business relationships between Särli of Switzerland by Sarah Schilling (hereinafter referred to as "Särli", "us" or "we") and the customer (hereinafter referred to as "customer", "buyer" or referred to as "you") for physical products (hereinafter referred to as "products" or "goods") that are sold via our website and  (hereinafter referred to as “online shop” or “website”).


The website and the online shop are operated by:


Sarli of Switzerland by Sarah Schilling


Avenue Charles-Secretan 5

1005 Lausanne


0041 76 435 47 80


Individual agreements concluded with the customer take precedence over these General Terms and Conditions. Conflicting conditions of the customer are not recognized.


Särli reserves the right to change these terms and conditions at any time. All changes will take effect upon the posting of the new T&Cs on the website. When purchasing a product, the relevant point in time for the applicability of the valid General Terms and Conditions is the date on which the binding order was submitted to us.


Please read these terms and conditions carefully before placing a binding order. By bindingly ordering our products, you declare that you agree to the following conditions and our data protection declaration and that you are authorized to enter into legally binding contracts and are at least 18 years old.



2. Conclusion of a purchase contract


The presentation of the products in the online shop does not constitute a legally binding offer, but merely a non-binding online catalog or a non-binding invitation to the customer to order the product in the online shop. Särli expressly reserves the right to change the products themselves and the content, such as images, range, prices and descriptions of our products, at any time and without prior notice. Illustrations, images, brochures, advertising and other information related to our products are for informational purposes only and are not binding on Särli.


The customer can make a binding order for the products he has selected via our online shop. The customer can place the products he has selected in the “shopping cart”. This does not yet count as a binding order. An order is only considered to be binding if the customer clicks on the "Order with costs" button on the order page at the end of the ordering process. Before sending the order, the customer can change and view the information at any time, recognize any input errors and correct them if necessary before the binding final submission of the order.


An order confirmation will be sent to the customer immediately and automatically by e-mail. This confirmation e-mail contains the data of your The confirmation e-mail only serves as information that we have received your order. The automatic order confirmation does not yet result in a purchase contract. By submitting the order, you confirm that you have read the terms and conditions and agree to them without reservation. We recommend that you print out the GTC for the purpose of online ordering and your documentation or save them on your computer.


After you have placed a binding order, Sährli is free, at its own discretion, to either accept the order or to reject it by sending a corresponding notification by e-mail and without assuming any liability to you or any third party. Any payment already made will be refunded to you upon cancellation of the order. Reasons for refusing an order may include, for example, if a product is no longer available, if we cannot obtain authorization for payment from the customer, or if there is reason to believe that the customer is acting in breach of these T&Cs or Individual Agreements, or that fraudulent or there are other criminal activities, or other important reasons.


When the order is accepted, a binding purchase contract is formed with the customer. This acceptance takes place through the dispatch of the ordered goods.


Any commercial distribution or resale of our products is strictly prohibited.



3. Information provided, availability and reservation of performance for non-deliverable products


All information about the availability of our products and the shipping and delivery of our goods are preliminary information and approximate guide values. They do not represent binding or guaranteed shipping or delivery dates. Liability for unavailable goods or for delays in shipping or delivery of the goods is expressly excluded. Särli assumes no liability for the correctness or topicality of published information and is entitled to amend it at any time.


Our products are available while stocks last. If, while processing your order, Särli determines that the goods you have ordered are not available, we will inform you immediately. In this case, a contract for the non-deliverable goods does not come about because the ordered goods cannot be delivered.


We also reserve the right to limit the number of items that can be purchased by a customer. In this case, we will inform the customer accordingly by e-mail.




4. Prices and shipping costs


Our products and prices correspond to those indicated on the website. All prices are given in CHF (Swiss francs). Since Särli is not subject to VAT, no VAT is shown. The total price of your order, including any additional and shipping costs and any other costs, is displayed at the end of the ordering process. When shipping to countries outside of Switzerland, additional customs fees may apply, which cannot be shown in advance. These are not included in the price and must be paid for by the customer.


With the binding order you declare that you agree to the total price for the ordered products. After the binding order, the price can no longer be adjusted.


Särli reserves the right to change prices at any time. The products are charged on the basis of the prices offered at the time the binding order was placed. If a price has been published in error, Särli is entitled to inform the buyer before the product is shipped and to agree on a price adjustment or to cancel the order.



5. Terms of Payment/Credit Check


Orders are generally due for payment immediately.


The customer has the option of paying with the means of payment that are displayed on the website or during the ordering process. These may change from time to time and by country. In addition, we reserve the right not to offer certain payment methods in specific individual cases and to refer to other payment methods we use (e.g. to hedge our credit risk only those according to the respective credit rating). Särli is expressly authorized by the customer to carry out credit checks at its own discretion and, if necessary, to pass on customer data to third parties for this purpose.


With the choice of the means of payment, the customer authorizes the payment either by entering the credit card data or access data of a payment service provider. The customer authorizes Särli to receive or collect payments in the appropriate way. If there are chargebacks, Särli is entitled to reimbursement of the associated costs and bank processing fees. Furthermore, Särli is not liable for any fees or other amounts that the card issuer or your bank may charge you as a result of processing your payment in accordance with your order or that a payment service provider may otherwise charge.


If you pay with a credit card or an alternative payment method, we reserve the right to check the validity of the card, check the availability parameters for collection and address details and request authorization from the card issuer or payment provider. You also confirm that the credit card is valid and that the payment details entered are correct. If payment is refused, Särli reserves the right to cancel the order and to stop shipping the products. In this case we will contact you immediately.


When paying by invoice, the customer receives the invoice with a payment slip with the delivery of the goods or by e-mail. Payment must be made using the payment slip within the payment period specified on the invoice. If payment is not made on time, Särli is entitled to charge the expenses for each reminder of at least CHF 50 and other costs associated with the collection as well as the statutory default interest. Should it become necessary to initiate a debt enforcement process, we will charge an additional processing fee of at least CHF 200.  


In the case of a purchase via the online shop on Etsy, the order is processed based on the processing institutions provided by Etsy, over which Särli has no influence and with regard to which Särli excludes any liability.



6. Terms of Delivery


Deliveries are always made via the delivery service of Schweizerische Post AG. Särli is free to use other delivery services. The costs incurred must be paid by the buyer in advance together with the purchase price. Additional shipping costs due to an incorrect delivery address or incorrect address data are borne entirely by the buyer. The same applies to additional costs such as cash on delivery fees.


The goods that you order from our online store and that are in stock will be shipped within 6-8 business days after receiving full payment, depending on the destination. There is no shipping on Saturdays, Sundays and public holidays. If the option is available, you can use the tracking number to track the current location of your order.


If the products are marked as not in stock when ordering, Särli will endeavor to deliver the goods as soon as possible. Särli makes every effort to meet the specified delivery times. However, Särli is not responsible for delays in delivery, regardless of their causes. We will inform you immediately about any delays in delivery.


In the event that a product is no longer available and can no longer be procured or produced by Särli, Särli has the right to withdraw from the contract, but must reimburse the customer in full for any payments already made for the product. The production time of individual products varies and is agreed with the customer on a case-by-case basis.

If the performance hindrance lasts more than 3 weeks after the original delivery date, the customer is entitled to cancel his order. Further claims, in particular claims for damages, are excluded.


If the delivery of the goods fails due to the fault of the customer despite three delivery attempts, Särli can withdraw from the contract. Any payments made will be refunded immediately.


7. Retention of Title


Särli remains the owner of the delivered goods until they have been paid for in full.



8. Right of cancellation and return



For all purchases of our goods via our online shop (with the exception of certain products; cf. the cancellation restrictions below), you as a consumer have a right of cancellation within 14 days of receipt of the goods without giving reasons. You can withdraw from the contract within 14 days of receipt of the goods or a third party named by you who is not the carrier, by sending the goods to us (Särli of Switzerland by Sarah Schilling, Avenue Charles-Secrétan 5, 1005 Lausanne; info ; Tel. 0041 76 435 47 80) or send us a clear declaration of cancellation in text form (e.g. a letter sent by post, email or fax) about your decision to cancel the contract. The 14-day return period begins on the day after receipt of the goods and is met if the goods or the cancellation notice are handed over to the post office or another transport company for return or dispatch on the last day. You can use the model withdrawal form, which can be viewed in the appendix to these terms and conditions, but which is not mandatory.


The prerequisite for exercising the right of withdrawal is that you return the goods to us unused, complete and intact, if possible in the original packaging. The goods plus the completed return slip must be returned to the following address:


Särli of Switzerland by Sarah Schilling, Avenue Charles-Secrétan 5, 1005 Lausanne ; Phone 0041 76 435 47 80.


Consequences of revocation

If you withdraw from the contract and the goods are properly returned, we will refund the total price you paid including delivery costs (with the exception of the costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us ) immediately and no later than 14 days from the day on which we received notification of your cancellation of this contract or the goods were received by us. The repayment depends on the payment method originally used and is always made to the associated account that was used for the payment, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. Please ensure you have access to the account provided as Särli accepts no liability in this regard.


We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.


You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Withdrawal Restrictions

The right of withdrawal is excluded for the following contracts:

  • Delivery of products that have been customized according to your own specifications or that are clearly tailored to your needs (so-called customized, customized products);

  • if the delivery concerns products that are not suitable for return for health or hygiene reasons and whose packaging was opened after delivery.



9. Notification of Defects/Warranty


Särli guarantees that the goods correspond to the promised properties and that they do not have any defects that would impair their value or their suitability for the intended use.


After receiving the products, the customer must immediately check them for correctness, completeness and possible damage. Errors or damage must be reported to Särli within 7 working days. Defects that could not be discovered during a proper inspection and only appear later must be reported in writing immediately after their discovery. If you do not check the defect or report it promptly, the product will be deemed approved and you will no longer be entitled to make any claims against us.


The statutory warranty regulations against manufacturing defects/material or production defects apply. The warranty period is 2 years from receipt of the product. Products that have been damaged through the buyer's own fault (e.g. improper handling such as incorrect washing) are excluded from the warranty.


The customer's warranty claims are limited to replacement delivery or the elimination of defects/rectification to the exclusion of all other claims, in particular reduction or compensation for indirect and consequential damage. Särli decides at its own discretion whether to make a replacement delivery or rectify the defect. If subsequent delivery or rectification fails, the customer is entitled to withdraw from the contract in the event of significant defects.


To report a complaint or service questions, please contact us at the following address with the order number or customer number, a description of the error and other helpful information:


Sarli of Switzerland by Sarah Schilling, Avenue Charles-Secretan 5, 1005 Lausanne ; Phone 0041 76 435 47 80.


The defective product must be returned to Särli at the above address with a copy of the invoice and a detailed description of the defect. The return of a product is at the expense and risk of the customer. Please confirm your return and keep this confirmation, as in the event of a lost package your warranty claim cannot be processed.  



10. Registration for an Account


When registering a customer account, you can view information about your completed, open and recently sent orders and manage and save your address data, any payment data and any newsletter. Since your data is saved, you do not have to re-enter it when you make a new purchase.


If you register for such an account, you are responsible for ensuring that your personal data required for registration is true and complete. You are obliged to treat your personal access data confidentially and not to make it accessible to unauthorized third parties. Särli assures that your data will be treated confidentially and not passed on to unauthorized third parties. For more information on data protection, please refer to our data protection declaration at .


Registration is free. Each customer is only entitled to maintain one customer account. We reserve the right to delete several applications and to admonish, block or delete or change the content of registered customers who violate these GTC or individual agreements.


Särli is not obliged to accept the registration or the order of a registered customer.



11. Complaints and Complaints


Särli attaches great importance to customer satisfaction. You can contact us at any time using the contact information given above. We aim to consider your inquiries and complaints as quickly as possible and will contact you upon receipt of the documentation or your submission or complaint. If you have any complaints or complaints, please help us by telling us the exact problem or errors and, if necessary, providing a copy of the order documents or at least stating the order number, customer number, etc. We aim to reply to you within 7 business days.



12. Liability


Särli is liable in the event of a breach of its own obligations under these General Terms and Conditions and the contractual relationships based on them for damage caused and proven by it through illegal intent or gross negligence. Liability is expressly excluded for slight and moderate negligence and for indirect and consequential damages, whether based on contract, tort or any other reason. Indirect damage includes, for example, lost profits, financial losses, damage to reputation, damage caused by computer viruses or loss of data due to temporary impairments or interruptions in the availability of Särli's services. In addition, Särli assumes no contractual or non-contractual liability for damage caused by auxiliary persons who are used to provide the service.


The above exclusions and limitations of liability do not apply in the case of culpable injury to life, limb and health directly caused by Särli or in the case of mandatory statutory regulations, including the provisions of the Product Liability Act.


Subject to the foregoing, total liability under these GTC, regardless of the reason and to the extent permitted by law, is limited to the price of the goods that the customer has ordered from us.



Event outside of our control

If an event occurs which is beyond our sphere of influence and control (so-called force majeure), we assume no liability or responsibility for the non-performance or late performance of any obligations arising from these GTC and the contractual relationship based on them. An event beyond our control includes, for example: strikes, lockdowns or other industrial actions by third parties, invasion, terrorist attacks, war, fire, explosion, storm, flood, earthquake, epidemic, pandemic, other natural disaster, or failure of public or private communications networks or the inability to use rail, shipping, air, motor or other means of public or private transportation.


If an event outside our control occurs that affects the performance of our obligations under the contract, we will let you know as soon as possible.



13. Privacy


Särli collects and processes personal data only within the framework of the legal provisions, in particular in compliance with the applicable data protection laws. Further information on the processing of your personal data, your rights and related questions can be found in our data protection declaration at , which forms an integral part of these GTC.



14. Copyright


The information and content published on the website are protected by copyright and are the property of Särli or the respective copyright holder. Reproduction, processing, distribution or any other form of exploitation is not permitted and requires the prior written consent of the respective rights holder. Särli and the relevant rights holder expressly reserve all rights in this regard.



15. Severability Clause


Should one of the provisions of these GTC be or become illegal, invalid or unenforceable for any reason, this shall not affect the validity of the remaining provisions. Unless otherwise agreed, the ineffective provision is deemed to be replaced by an effective provision that largely takes into account the economic purpose of the provision and the will of the parties at the time the contract was concluded. The same applies to any gaps in these GTC.



16. Governing Law and Jurisdiction


Only substantive Swiss law applies to these GTC, the contractual relationships based on them and any disputes, excluding the conflict of law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).


The place of jurisdiction is Schwyz, Switzerland.


These provisions only apply if there are no mandatory provisions of the law of the state in which the consumer has his habitual residence which take precedence over these GTC.







Sample cancellation form


If you want to revoke the contract, please fill out this form and send it back to:


Sarli of Switzerland by Sarah Schilling, Avenue Charles-Secretan 5, 1005 Lausanne; Phone 0041 76 435 47 80.



I/we* hereby revoke the contract concluded by me/us* for the purchase of the following goods:





Ordered on:                                  Received at:


________________________________            _________________________________



Name of consumer(s)*:



Address of consumer(s)*:



Place and date:



Signature of the consumer(s)*:                        



*Strike out what is not applicable






Consumers within the meaning of EU Directive 2011/83 on consumer rights are natural persons who act outside of their commercial, business, craft or professional activity.

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